Help! I Can’t Send/Receive Email using Verizon DSL! (or Thunderbird is Go!)
I am now using Verizon DSL for my connectivity. Email did not work. Their on-line chat support was polite but useless. Their phone support was better, but couldn’t get me past creating a Verizon email account (which I could not do on my own using Linux as they have a Windows executable they wanted to run).
Pointless verbiage is below the solution. Things to bear in mind before starting:
- Verizon only supports ports where your password is sent in an unsecured fashion across the net (that would be ports 110 (outgoing) and 25 (incoming)). No SSL/TLS port support. At all. Don’t bother trying.
- All of your outgoing mail has to go through their server. Paying an ISP to do that for you? Too bad. Is the Verizon server secure? No.
Here is what you need to do to get Thunderbird working with Verizon DSL:
- Make sure you have a Verizon account set up which includes an email address. Do you really need another email address? Probably not, but Verizon won’t let this work any other way.
- Change you POP mail Server Settings (for all of your accounts) to:
- Connection Security: None [this should set the POP port to 110]
- Authentication method: Password, transmitted insecurely. [I had mine set up for SSL/TLS. Verizon doesn’t support that. If already had the above configuration: what’s wrong with you?]
- Change the Outgoing Server (SMTP) configuration:
- Click Add…
- Server Name: outgoing.verizon.net
- Port: 25
- Connection Security: None
- Authentication method: Password, transmitted insecurely
- Username: [your Verizon username, not your Verizon email address]
That’s it! It seems like it should have been so much harder, but having to configure my email to be as insecure as it has ever been was kind of aggravating.
I am a happy user of Thunderbird. I used to use Eudora, moved to Thunderbird + Penelope, but the Penelope plug-in has apparently died an ignominious death (someone please tell me it ain’t so!).
So in my move to new digs I had to find a new provider. Verizon was one of my choices (DSL as Fios is not available here) and there are configuration changes that must take place for things to work.
Browsing was a piece of cake. Sending/receiving email…not so much. It took a few days of on-and-off research and phone calls (well, 2, but they felt like more) to resolve this. This was not that hard and in fact was similar to the problem I had with Cablevision, but at least Cablevision allowed me to configure SSL/TLS so the sending and receiving of email was a little more secure.
Wuah, wuah, wuah. Go fix your settings and get back to work.
The cat is nowhere to be found.
http://www.dslreports.com/faq/4964 for the information about the insecure ports and Verizon tech support for creating my account without having to run the Windows executable on Kubuntu.